Frequently Asked Questions
Everything you need to know about your Sabrina Carpenter official merchandise.
When will my order ship?
Standard orders typically process within 3-5 business days. For pre-order items, please refer to the specific release date listed on the product page.
What is your return policy?
We accept returns on unworn and unwashed apparel within 30 days of delivery. Please note that limited edition items and digital media are final sale.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location and local customs regulations.
How do I care for my apparel items?
To preserve the quality of the prints and fabric, we recommend machine washing cold with like colors and hanging to dry or using a low heat setting.
Can I change my shipping address after placing an order?
Address changes can only be made within 1 hour of purchase. Please contact our support team immediately with your order number to request a modification.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.